01 Privacy Policy

Website privacy policy

 

This website is operated by Mobiltune Ltd.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

 

  • the personal information we collect about you;
  • what we do with your information, and
  • who your information might be shared with.

 

Who we are

Mobiltune Ltd are a ‘data controller’ for the purposes of the relevant data protection legislation including the Data Protection Act 2018, the General Data Protection Regulations and any subsequent legislation as appropriate.(i.e. we are responsible for, and control the processing of, your personal information).

 

What information we collect?

 

Personal information provided by you

We collect the following personal information about you when you register with us, express an interest in or purchase products or services from us.

 

 

The information we collect may include:

 

  • Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender, marital status;
  • Additional information regarding your vehicle including the registration, VIN number, service history, any works undertaken, insurance policy details, MOT and Tax status of the vehicle;

 

 

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

 

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and
  • give consent to the processing of his/her [insert category or categories of sensitive personal data, e.g. health information].

 

 

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of training and quality assurance.

 

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website.

This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

 

How will we use the information about you?

We collect information about you so that we can:

 

  • identify you and manage any accounts you hold with us;
  • process your order;
  • maintaining a service record for your vehicle, conduct research, statistical analysis and behavioural analysis;
  • detect and prevent fraud;,

 

We may also offer enhanced services including MOT and service reminders where we believe this would be helpful or of interest.

Where your vehicle manufacturer maintains an electronic service record of your vehicle we may share details of any work with your manufacturer so that an accurate record can be kept.

 

 

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

 

  • access to your account is controlled by a password and user name that are unique to you;
  • we store your personal data on secure servers

 

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

 

What rights do you have?

 

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

 

  • email, call or write to us
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them

 

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

 

  • email, call or write to us
  • let us have enough information to identify you (e.g. account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with.

 

 

Right to restrict processing and to be forgotten

 

Where your details are no longer needed to perform our contractual obligations, You have the right to restrict how we use your data, including to request that we delete any or all personal data we hold on you. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have,

 

If you would like to do this, please:

 

  • email, call or write to us
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

 

Right to transfer your data

 

Where data is processed automatically you have the right to request that we provide a copy of the data in a commonly read format to another controller. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have,

 

If you would like to do this, please:

 

  • email, call or write to us
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

 

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

 

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.